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En ny funktion lanceres til Autotaks-systemet. Taksator kan fremover anmode et værksted om at acceptere de ændringer, som taksatoren har foretaget på en skadesrapport. Fordelen er, at skadecenter og autolakerer kan forventningsafstemme med taksator, inden skadesrapporten afsluttes.
“Jeg håber og tror, at branchen kan opnå nogle bedre og mere korrekte skadesrapporter med den her nye funktion, så længe den går i begge retninger. Det er vigtigt, at både taksator og værkstederne er lydhøre, hvis der er fejl og mangler på skadesrapporterne. Det rammer ikke kun slutkunderne, men kan i høj grad også ramme omsætningen hos skadecentre og autolakerere”, forklarer Nicky Bobak, eftermarkedschef hos AutoBranchen Danmark.
Hidtil har man i Autotaks kun kunne se, om der var forskelle i totalbeløbet mellem værkstedstilbuddet og den godkendte taksatorrapport. Denne visning sker fortsat automatisk og som bekendt via statusikoner på sagsoversigten. Den ny funktion bliver tilgængelig for brugerne i løbet af onsdagen den 15. september 2021.
Forsikring & Pension (F&P) har lavet en video, hvor de gennemgår den nye dialogfunktion. Du kan se videoen her:
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Kan supplere lakrådgiver-funktionen
I foråret åbnede F&P, der ejer og driver Autotaks, op for den såkaldte lakrådgiverfunktion i Autotaks, hvor en autolakerer med beskeder kan rådgive skadecentrene om fejl og mangler i skadesrapporter i forhold til lakdelen. Det kan være forkerte priser, materialer eller lignende.
“Overrodnet set håber jeg, at de seneste opdateringer til Autotaks-systemet kan komme alle led til gavn. Vi møder rigtig mange autolakerere og skadecentre, der hele tiden presses på økonomien af forsikringsbranchens vilkår. Noget af presset kan lettes, hvis der kommer mere gennemsigtighed og processerne for skadesrapporter, og at forsikringsselskaberne tager ændringsforslag og rettelser i rapporterne seriøst”, siger Nicky Bobak fra AutoBranchen Danmark.
Rådgiverfunktion er svær at bruge
Han påpeger dog, at lakrådgiverfunktion langt fra er i mål endnu. Som funktionen fungerer i dag kan autolakererne kun kommentere på rapporterne, men de kan ikke aktivt redigere i dem.
“Det gør kommunikationen mellem lakererne og skadecentrene tung, omstændig og ikke mindst tidskrævende. Der er nogle ikke knyttet eksempelvis et notifikationssystem til, så skadecentret får en påmindelse om rettelsen fra lakereren. Her sker udvekslingen stadig manuelt”, siger Nicky Bobak og fortsætter:
“Vi opfordrer fortsat F&P til at tænke i en lakrådgiverfunktion version 2,0, hvor autolakereren selv kan rette i fejl og mangler på skadesrapporterne. Det ville give fuld fleksibilitet for alle parter og gøre processen langt hurtigere.
Du kan læse mere om lakrådgiverfunktion til Autotaks på temasiden her på eftermarked.dk.
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Seneste nyheder
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